Delivery terms

Dispatch of your order

For products available in stock, parcels are generally dispatched within 24 hours of receipt of your payment, excluding weekends and public holidays.

For mainland France, the standard delivery method is generally DPD with tracking. For islands, Europe and international destinations, shipments are notably handled by Colissimo, depending on the destination and the characteristics of your order.

The available delivery methods, their cost and their estimated delivery time are displayed directly during checkout.

As soon as your order has been dispatched, you will receive the information required to track your parcel online.

Delivery charges

Delivery charges include, in particular, the preparation, packaging, handling and transport of your order. Their amount varies according to the weight, volume and destination of the parcel, as well as the type of products ordered.

We recommend grouping your purchases into a single order. Two orders placed separately cannot necessarily be combined after confirmation and may therefore incur separate delivery charges.

Our partner pickup points

A l’Abordage also offers free weekly delivery to several partner pickup points located along the French coast.

When this option is available for your order, you can select the relevant pickup point when placing your order or contact our team for details of the next scheduled delivery.

When receiving your parcel

We take particular care in packing and protecting your products during transport.

On delivery, we recommend that you immediately check the condition of the parcel and its contents, particularly if the packaging shows signs of impact, crushing, opening or any other damage.

If there is visible damage, refuse the parcel where possible or enter precise and detailed reservations on the delivery note, then contact us promptly. Avoid general statements such as “subject to inspection”, which do not precisely identify the damage observed.

Returning your products

Changed your mind about your purchase? For eligible products, A l’Abordage allows you to return your purchase within 30 days of receipt.

This commercial return policy complements the statutory 14-day right of withdrawal available to consumers for distance purchases.

Statutory right of withdrawal: 14 days

If you are a consumer, you have 14 calendar days from receipt of your order to inform us of your decision to withdraw, without having to provide a reason.

Once you have notified us of your decision, you then have 14 days to return the products concerned.

The direct cost of returning the goods remains your responsibility.

Cut-to-size, made-to-measure or customised products

Products specially prepared according to your specifications cannot be returned when they have been cut, manufactured or customised at your request.

As these products are specifically prepared for your order, they cannot be returned to stock and resold as standard items.

However, simply selecting a standard size, finish or variation offered directly in our catalogue does not in itself constitute customisation excluding the statutory right of withdrawal.

Commercial returns within 30 days

Beyond the statutory withdrawal period, we accept returns of eligible products up to the 30th day following receipt.

Under this commercial return policy, the original delivery charges and return shipping costs remain your responsibility.

Products not included in our catalogue or specially ordered for you, as well as products cut, manufactured, modified or customised at your request, are not eligible for this 30-day commercial return option.

After receipt and inspection of the product, you may receive, depending on your request and the applicable conditions, an exchange or refund.

Condition of returned products

Returned products must be complete and properly protected, including any accessories supplied with them.

Under our 30-day commercial return policy, they must be in a condition allowing them to be resold and, in particular, must not have been fitted, drilled, screwed, modified or damaged.

If there are signs of use or installation, scratches, impacts, drill holes, missing parts or any other depreciation, a deduction proportionate to the loss in value may be applied. If the condition of the product no longer reasonably allows it to be resold, the commercial return may be refused.

How to return your order

Products must be carefully packed so that they are properly protected during transport. The choice of carrier and the direct cost of return shipping remain your responsibility.

Please send your parcel to:

We recommend keeping proof of shipment and, where the value of the product warrants it, using a tracked delivery service with appropriate insurance.

Refunds

Under the statutory right of withdrawal, the refund includes the price of the products concerned as well as the original standard delivery charges. Any additional costs resulting from choosing a more expensive delivery method than the standard option are not refunded.

The refund is made using the same payment method as that used for the order, unless otherwise agreed. It may be deferred until the products have been recovered or until proof of their return shipment has been received.

After receipt and inspection of your return, we generally process the refund within 3 working days. For certain payments made by bank transfer, we may ask you to provide your bank details.

For returns made solely under our 30-day commercial return policy, the original delivery charges and return shipping costs are not refunded.